Sidewalk Snow Removal for Seniors and the Disabled

Snow removal

It’s time to be a good neighbour! In much of Toronto, the City provides mechanical sidewalk snow clearing. But in some parts of Toronto, (mainly the core area), the city is unable to provide this service. That’s why the City asks all residents and business owners in those areas to clear the ice and snow from sidewalks adjacent to their properties within 12 hours of a snowfall. Clearing the ice and snow from the sidewalk in front of your home or business will make it safer for everyone. Failure to do so could result in a fine of $100.00 plus $25.00 surcharge, total $125.00 as per Municipal Code Chapter 719. If you plan to use salt, please take care to use the proper amount and not use too much. Using alternative products such as clay kitty litter or sand is also a good idea.

If you are a senior or disabled person living in the core area, and require the sidewalk snow clearing service, you may download the application form (PDF) and submit it to the City along with the required documentation. If you have any questions about the form, the service or are unable to print the form, please contact 311 (service available in some parts of Toronto, York and East York only). If you already completed the application last year, you DO NOT need to re-submit (this process was just recently changed).

You can also visit this website, call 311 or email They can help you get in touch with a Community organization that offers snow removal services for seniors and the disabled (at a fee).

Keep in mind that City staff do NOT clear snow from private property. 

Here is a brief description of what you can expect and some helpful numbers to call if you require assistance.

  • Sidewalks will be cleared when the snow has stopped and the accumulation has reached eight centimetres (three inches) in November, December and March and five centimetres (two inches) in January and February.
  • The service does not include the clearing of snow from driveways or private approaches (private sidewalks) leading to a residence.
  • This service can take up to 72 hours after the snow has stopped.
  • If your property is a corner lot, the sidewalk on the flank will not necessarily be cleared at the same time as the sidewalk at the front. This work is sometimes performed by different equipment.
  • While every attempt is made to clear all the residences on the service within 72 hours, if your sidewalk has not been cleared after 72 hours after the end of a snowfall, please call the appropriate number below and staff will place your address on our “missed list” and crews will be scheduled to attend and clear the sidewalk.

If you have any questions about Toronto’s snow clearing service, call 311.


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