Case Management

The Case Management service offers information and support to individuals and those that care for others to meet their needs of remaining independent at home. They assist with short and long term planning to determine which service may be best for them.

No fees for Case Management service.
Fees for our other services are listed in Service Fees

See Eligibility requirements for our services. 

Answers to your Questions

1.   What is a Case Manager?

A Case Manager is your guide to accessing our services. They will ask you questions over the phone or in person to help determine how we can best help you. Should you require a service that WTSS does not provide, a Case Manager will help link you to another community service that meets your needs.

2.   Does the Case Manager visit me?

Depending on the service you require, a Case Manager may arrange a home visit at a time that is convenient to you. All visits take place during regular business hours Monday through Friday, from 9am to 4:30pm.

3.   I need help filling out forms, can a case manager help?

Yes, our Case Managers can assist in filling out and submitting some forms. In cases where the case manager is unable to assist with a specific form they will link you to an agency that can.

4.   Do you help with housing issues?

Case Managers can help in liaising with landlords on a clients behalf, help with rent renewal forms and some housing application forms. Case Managers cannot find housing for clients. In this case, clients will be referred to a more appropriate agency.

5.   I would like to look into or apply to a Long Term Care Home. Can you help?

All applications for long term care must go through the CCAC (Community Care Access Centre). Our Case Managers can give you information on different long term care homes and provide a referral to CCAC.

6.   I think I have a problem with infestation (for example, bedbugs and cockroaches). What should I do?

You can contact one of our Case Managers who will help to link you to an extermination agency.