The Transportation service provides rides to medical, shopping and social appointments for individuals who have mobility issues that prevent them from leaving their home safety.
West Toronto Support Services is a member of Toronto Ride. Launched in 1998, Toronto Ride is a collaborative partnership of fourteen not-for-profit, community support service agencies that provides door-to-door, assisted transportation to seniors 55+ and adults with disabilities who are not eligible for Wheel-Trans. Its transportation services help clients live independently by offering equitable access to health care, Adult Day Programs, and appointments and activities in the Toronto-area.”
In 2016, The Rotary Club of Toronto provided WTSS with the funds to purchase a new four-door sedan. Together with our Van, they provide the majority of community rides.
See Service Fees
See Eligibility requirements for our services
Answers to your Questions
1. What are the hours offered for this service?
Our transportation services are offered from 9:00 am to 4pm each week, Monday to Friday.
2. Do you provide rides for social appointments?
We provide rides to medical and social appointments. However, priority will be given to medical appointments.
3. How far in advance must I request my ride?
Rides must be booked three days in advance or as soon you as you have the appointment date. Booking earlier will improve the chances of getting the ride.
4. What area in Toronto does your service cover?
We service the Greater Toronto Area. To qualify, clients must have a home address in our service area .
5. Do I have to tip my driver?
No. Tipping is not expected nor accepted by our drivers.
6. Can I take my wheelchair or walker?
Our community ride vehicles are not wheelchair accessible. Walkers and wheelchairs may only be taken if they are able to fold. The driver may assist you in doing this. You must inform us of any assistive devices at the time of booking your appointment.
7. What is your cancellation policy?
24 hours notice is required to cancel your appointment without being charged.