Transportation Services offers rides to medical and social appointments for seniors and adults with disabilities. Transportation rides to shopping malls and other trips are also available.
West Toronto Support Services is a member of Toronto Ride. Launched in 1998, Toronto Ride is a collaborative partnership of fourteen not-for-profit, community support service agencies that provides door-to-door, assisted transportation to seniors 55+ and adults with disabilities who are not eligible for Wheel-Trans. Its transportation services help clients live independently by offering equitable access to health care, Adult Day Programs, and appointments and activities in the Toronto-area.”
Shopping Calendar for September
For all Shopping inquires, please call (416) 249-7946 Ext. 304
See Service Fees
See Eligibility requirements for our services
Answers to your Questions
1. What are the hours offered for this service?
Toronto Ride hours are from Monday to Friday, 9am to 5pm.
2. Do you provide rides for social appointments?
We provide rides to medical and social appointments.
3. How far in advance must I request my ride?
Rides can be booked up to one month ahead and the service is provided on a first-come-first serve basis.
4. What area in Toronto does your service cover?
We service the Greater Toronto Area. To qualify, clients must have a home address in our service area . Destinations may be anywhere in the City of Toronto that begins with an “M” postal code.
5. Do I have to tip my driver?
No. Drivers are not allowed to accept tips.
6. Can I take my wheelchair or walker?
Clients can take their walkers and transport wheelchairs (the small ones with wheels that can be easily folded and are light weight). Drivers will assist clients and store any mobility devices in the vehicle.
There are a few vehicles within the Toronto Ride network that are wheelchair accessible but availability is limited.
You must inform us of any assistive devices at the time of booking your appointment.
7. What is your cancellation policy?
24 hours notice is required to cancel your appointment without being charged.
- Where do I get picked up?
We will pick you up and drop you off at the front entrance to your home.
2. Will I shop in a group?
Yes, shopping trips are organized in small groups with our van or bus to offer you the lowest cost possible. If a client needs to go shopping at a different grocery store or on a different day than the ones offered, we can accommodate the request based on availability. Cost will be determined according to the distance traveled.
3. Where do you go for the grocery shopping?
We alternate between various locations. Our regular grocery shopping trips go to No Frills at Dufferin Mall and to Metro at Cloverdale Mall.
4. When is the grocery shopping service?
No Frills at Dufferin Mall: Every Friday and every other Tuesday
Metro at Cloverdale Mall: Every other Tuesday
5. Can I shop for other things besides food?
Due to space restrictions we are unable to accommodate items other than food.
6. Are there any limitations on how much I can buy?
Due to space restrictions, each passenger is limited to six bags or one folding shopping cart.
7. Can I shop in the Mall on days that the service goes to Dufferin or Cloverdale Mall?
Yes, clients are welcome to shop in the mall as long as they return on time at the designated pick-up spot for the return trip. Please note we are only able to bring back grocery food items.